Refund and Returns Policy - Fragrance by DeeJohnsons

Every sale is final.

We do not accept returns or provide refunds for opened or used items because of the nature of our products, which include perfumes, aromas, and personal care items.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery via WhatsApp or email with a photo of the item. We will review and resolve the issue promptly.

If you are approved, then your refund will be processed, and a credit will be applied to you within 48 hours.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please get in touch with us at sales@fragranceandhair.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@fragranceandhair.com.

Order Cancellations

Orders may only be cancelled before they have been dispatched. Once an order is shipped, it cannot be cancelled.