You may request a return for any wrong unopened items or faulty merchandise in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund or replacement item. 

Shipping cost is non-refundable for undelivered, changed my mind, unclaimed or returned packages, unless we made an error. Please make your selections carefully. 

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

• Full name and address

• Phone number

• E-mail address

• Original Order Confirmation Number

• Your reason for returning the merchandise

Please return the merchandise to our mailing address:
www.fragranceandhair.com
White House

Lekki Epe Express way

Lagos. Nigeria

All returns must be shipped back to www.fragranceandhair.com using a trackable courier(UPS, FedEx, or DHL) 

Any package that has not been received by www.fragranceandhair.com and tracking information cannot be provided, will be the sole responsibility of the shipper. 

Please allow up to 7 business days to process your return or exchange. 

If your package is returned to www.fragranceandhair.com as "refused", "unclaimed", "changed my mind" or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge full shipping of ₦2,500 for Lagos returns and ₦5,000 for outside Lagos returns. 

Acceptance of request for returns or exchange of unopened items not related to either wrong or faulty items delivered is entirely at fragrances.com.ng discretion.

Please inform us of your intention to make a return immediately (within 24 hours) upon receipt of your items. If request is approved, we will charge full shipping of ₦2,500 for Lagos returns and ₦5,000 for outside Lagos returns

Cancel Your Order

You can cancel your order at any time before shipping. If you have any other questions, please contact us: 
info@fragranceandhair.com

+234-806 496 7806

Monday-Friday: 8:00am-4:00pm West African Time

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Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.

 

We accept returns for products purchased from Fragrance & hair Online only, and all returns are inspected upon return. Products purchased from Fragrance & hair Online must be returned in new or gently used condition and within 5* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). If you are returning a gift order and do not want the refund to be issued to the original form of payment, please CHAT WITH US. Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Fragrance & hair Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

 

*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Fragrance & hair Online. If issued in these instances, Fragrance & hair Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

 

For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between an Fragrance & hair Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Fragrance & hair Online gift card.

 

Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. Please note: eGift cards, gift cards, promotional items, final sale items or Fragrance & hair Online products purchased somewhere other than JoMalone.com are not eligible for return online.